Frequently Asked Questions

We will try to answer all the frequently asked questions related to your desert tour in Morocco. From how to book and how to deal with your desert tour in Morocco. If you didn’t find your question on this FAQ, please feel free to ask one of our specialists by contacting us directly or by sending an email to: ………………………………………………

 

1- Why didn’t I receive a reply to my request?

Morocco Discovery Holidays answers to all received emails. If you think we didn’t email you back, please check your spam or junk folder. Many of anti spam systems may consider our email as spam. So please go to your spam folder and mark Morocco discovery holidays emails as safe to not have that problem again. If this problem persists, please try to call one of our specialists to help you to resolve this issue.

2- Do I need a VISA to enter Morocco?

If you are a citizen of the United States or Canada, you will not need a visa to come to Morocco. All other clients should consult the Moroccan Embassy or Consulate in their countries or you may refer to the following website which is for the General Moroccan Consulate in New York: www.moroccanconsulate.com/visa.cfm.

3- Moroccan Local Currency:

The local Moroccan currency called the “DIRHAM”. The rates vary little between banks, but some banks charge a fee for currency exchanges which can add up to a considerable sum with the smaller denominations Major credit cards are accepted in the larger hotels and all big shops. ATM cards can be used in many cities even in the south. Travelers’ checks are not widely accepted in Morocco and they can be difficult to cash or exchange. But only for a very limited amount. Use a money belt for all your valuable papers, checks, passport and credit cards.

4- Would it be wise to bring some Medicines?

The food in general and municipal water supplies in Morocco are perfectly safe, one never knows how your body’s “system” will react to new and unusual foods or different water supplies. Therefore, it is always wise to keep with you some sort of medicines such as Pepto-Bismol, Imodium AD, etc. at all times.

5- What should I wear?

Covered is better. Moroccans appreciate respect shown for their culture. The Moroccans are covered and they look quite attractive. Loose, draped clothing enhances the human figure which too often needs all the enhancing it can get. Just compare a family of plumpish, pink, skimpily dressed tourists as they trundle about in the hot sun getting pinker and pinker to a Moroccan family dressed in flowing garments. Men should avoid going bare-chested and neither sex should wear very short shorts. Walking shorts are fine for both sexes (knee length). Rather than sleeveless blouses or dresses, women should wear short sleeves. Skirts or jeans are equally accepted. Good walking shoes are necessary.

6- Travel Documentation:

You are responsible for ensuring that you have a valid international passport with a minimum 6 (six) months’ validity. It is the sole responsibility of the tour participant to ensure that all passport and visa requirements are met prior departure.

7- What is a private tour to Morocco?

A private tour is run exclusively for you, your own families or friends with no other people. You may choose a tailored-made private tour on our website. Otherwise, Morocco Discovery Holidays can customize an itinerary according to your specific wishes. In particular, you will benefit from the following advantages.

  • Choose the dates of your tour at your convenience
  • Choose the tour length as long as your schedule and budget allow.
  • Plan the tour with hotels and sightseeing spots that you are specifically interested in
  • Choose the sort of accommodations your would prefer.
  • Choose the food that you like and the Menu that suits your budgets & needs.
  • Luxury & comfortable private cars or minibuses operates for your party only.
  • Travel at your own pace with flexibly that fits your travel style.

8- Is the driver a tour guide?

Your driver is not a Tour guide. Tour guides are licensed to give historical tours of Morocco. They can accompany clients in the major cities. Your driver will guide you throughout Morocco and will give slight information into the culture of Morocco along the tour. But we will provide you with professional tour guides in the major cities. We can provide you with a professional licensed tour guide for the entire tour, but this will have additional costs.

9- What is included in the tour?

The cost of your private driver is all inclusive, except for his tip. Our private tours cover the transportation, fuel, lodging, breakfasts, some dinners, and expenses of the driver during his time with you. We do ask that you leave a tip for his services. Even on the free days, your driver will be available to serve you. We will send you the driver’s contact information a few days before the tour in case you need to contact him.

10- What type of vehicles do you use?

For most of our clients we use 4×4 Toyota Jeeps with seat belts and air-conditioning for a group less than 04 people. For those wishing for an upgrade, we offer the Mercedes Vito. This van is more luxurious; offering individual seats for each passenger. We also provide Minibuses of 14 and 17 seats for groups.

11- How do I secure my booking ?

In order to begin the booking process, TORZA luxury camp requires a deposit of 50% from the total amount. Once we have received this deposit, we begin the booking of transportation and all tour details. The remaining balance can be paid to your driver upon pick up from your Hotel/Riad/airport.

12- How do you accept payment ?

.We will provide you all payment information once you decided to secure your booking. If you choose the bank transfer payment method, please note that you will be asked to send us by email a copy of the transfer receipt.

13- Cancellation & Refund Policy:

TORZA luxury Camp has no responsibility for cancellations that occur as a result of guest situations ranging from flights or other personal reasons.

Pease notify us as soon as possible if you need to cancel your travel arrangements in writing. The cancellation charge depends on the number of the days we have received your written cancellation notice prior start of your travel to Morocco.

* If you cancel:

  • More than Three Weeks: deposit only
  • Less than Three weeks: 0% refund

14- Travel Insurance

We do not provide any travel insurance. It is your full responsibility to obtain appropriate vacation travel insurance.

We strongly encourage you to have your insurance with you in case of illness, cancellation, baggage lost, delays and others.

15- Is it OK to travel to Morocco during Ramadan?

Every country in the Islamic world observes the fast of Ramadan, held between dawn and dusk for one month of the Islamic year.

The short answer to this is yes, it’s absolutely fine to travel during Ramadan. The timing of Ramadan is in relation to the moon, so the date changes year on year moving slowly backwards each year.  The month of Ramadan is the biggest event on the Moroccan calendar, during which Muslims people fast during the daytime and feast at night. However Ramadan hardly affects visitors. Some restaurants are closed for lunch and things generally slow down.

No restrictions apply to non–Muslims but it is respectful to refrain from eating, drinking or smoking in public during the fast. The country tends to be less busy with visitors and some hotels reduce their rates so it can be an excellent time to travel.

At the end of the month is the holiday of Eid al-Fitr, when practically everything closes for around two to three days.